No SDR funnel. No ticket queue. No offshore implementation team.
Most ERPs put you through a sales SDR, then a pre-sales engineer, then an implementation partner you've never met. Keystone doesn't. For the first 12 months, every customer is implemented and supported personally by Asif Khan — founder of CloudVoro, the person who wrote the code.
Two days on your floor in week 1 — mapping the existing workflow
Direct phone line to the founder throughout implementation
30-day post-go-live hand-holding included as standard
Pilots scoped to go live in 30 days — measured against our founding-customer benchmark
Two days on your floor mapping the workflow. Three days importing 12 months of historical data from your existing system.
Week 2 — Templates & codes
Per-customer dispatch templates, COA templates, customer SKU mapping configured. Walk-through with your QA Manager.
Week 3 — Parallel running
Old system + Keystone side-by-side. Daily check-in calls. Issues triaged in hours, not days.
Week 4 — Go-live
Full cut-over. Founder present (in person or on call) for the first three days of dispatches.
Days 31–60 — Post-go-live
Daily check-ins drop to weekly. Direct line preserved. We are NOT done until you say we are.
Why founder-led
If the founder doesn't sweat the details, nobody will.
Software companies grow up by hiring implementation partners and pushing customer pain onto a different team. We're not there yet — and frankly, we like it that way. Asif has 15+ years cleaning up other people's IT failures. He sees every implementation. He owns every escalation. There's no second layer between you and the person who wrote the code.
FAQ
Questions buyers actually ask.
What about when CloudVoro grows?
When we hire implementation staff, founder-led remains for the founding cohort — and Asif personally trains and shadows every new hire for their first 12 months.
Do you offer remote-only implementations?
Yes for international customers. For Irish customers we strongly recommend at least two on-floor days — it changes everything.
What if my team doesn't want to learn a new system?
We've yet to meet a QA manager who didn't prefer Keystone to the spreadsheet they were spending two hours a day fighting. The hardest sells become the loudest evangelists.
What does post-go-live support look like?
Email support is included (business hours, 4-hour first response). Direct phone line to founder is available for the first 6 months. Beyond that, support is via email + scheduled calls.
Ready to see if Keystone fits your floor?
20-minute discovery call. No sales pitch. Written scope within 48 hours if we fit — referral to someone better if we don't.
We are honest about what's certified and what's in progress. Anything marked "in progress" reflects active work towards a recognised standard — never marketing decoration. Privacy queries go to privacy@cloudvoro.com. Sub-processor list at /legal/sub-processors. Full security posture at /site/security.
Live
Hosted in EU / Ireland
Customer data resides on AWS Ireland (eu-west-1) — never leaves the EU.
Live
GDPR · Privacy Contact named
Internal Data Protection Lead handles subject access requests. Owner is ADPO Ireland member.
In progress
NIS2 · building toward readiness
Tenant isolation, audit trails and MFA support customers in NIS2 scope. CloudVoro itself is below the size threshold; not yet certified.
In progress
ISO 27001 · alignment
We map our controls to Annex A but hold no third-party certificate. Formal certification on the 2026 roadmap.
In progress
Cyber Essentials · planned
UK Cyber Essentials assessment is on our roadmap. We will name the assessing body (IASME) and a confirmed date here once scoped.
Live
Encryption · at rest & in transit
TLS 1.3 in transit, industry-standard symmetric ciphers at rest, KMS-managed keys.